Charmius Privacy Policy

At Charmius, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how Charmius Casino collects, uses, stores and safeguards your information when you visit charmius.com, complete Charmius registration, or use any of our services across desktop, mobile or our PWA app. By creating an account, you agree to the practices described below.

Who We Are and What This Policy Covers

Charmius is operated by 3-102-957682 S.R.L., registered in Costa Rica, with payment processing handled by MASSIVITY LTD (Cyprus). We hold a B2C remote gambling licence issued by the Tobique Gaming Commission under the Tobique Gaming Act 2023. This policy applies to all visitors and registered players of Charmius Casino, regardless of the localization or currency you use, including AUD, CAD, USD, NZD, EUR and supported cryptocurrencies.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, and comply with licensing requirements. Our data collection begins from the moment you start the Charmius registration process and continues throughout your relationship with us.

We gather identity details such as your name, date of birth, address and contact information provided during sign-up.
We collect financial data, including deposit and withdrawal methods, transaction history, and details needed to process a Charmius casino withdrawal.
We record your gaming activity, including slots, live dealer games, jackpot play and sports betting history, to manage bonuses and wagering requirements.
We track technical data such as IP address, device type, browser information and login timestamps whenever you complete a Charmius casino login.
We store communications you send us via live chat or email, including correspondence sent to [email protected].
We may collect promotional interaction data, such as use of a charmius promo code or participation in free spins, cashback or VIP Club offers.

How We Use Your Information

Our Charmius platform uses the information we collect for several legitimate purposes. We use your data to verify your identity before approving a Charmius casino withdrawal, to detect fraud, and to ensure compliance with our licence conditions. We at Charmius also use your data to personalize your gaming experience, recommend game providers and titles that match your preferences, and manage participation in our Welcome Package, Wednesday Free Spins, Sunday Gift and other promotions.

We may also use your contact details to send you marketing communications, including updates about a new charmius no deposit bonus, VIP level upgrades, or tournament announcements. You can opt out of marketing messages at any time while still receiving essential account notifications.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of our contract with you, including account registration, deposits, and withdrawals.
Compliance with our legal and regulatory obligations under the Tobique Gaming Act 2023.
Our legitimate interests in preventing fraud, securing accounts, and improving our services.
Your consent, where required, for marketing communications or optional cookies.

Cookies and Tracking Technologies

Our Charmius casino website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyze traffic patterns. Cookies also help us recognize returning players searching for charmius reviews or comparing charmius casino promo codes, allowing us to tailor relevant offers. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate Charmius Casino, including:

Payment processors and banking partners handling deposits and withdrawals via Visa, Mastercard, Interac, Bank Transfer, or cryptocurrency methods.
Game providers and live studios, such as Pragmatic Play Live, Betsoft, BGaming and others, to deliver gameplay and track bonus eligibility.
Regulatory authorities, including the Tobique Gaming Commission, when required by law.
Identity verification and anti-fraud service providers to confirm your details during onboarding.
Marketing and analytics partners who help us understand player behaviour and improve our offerings.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and regulatory obligations. Transaction records related to deposits and any Charmius casino withdrawal are kept in accordance with applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to our legal retention obligations.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all verified requests within a reasonable timeframe.

Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our verification process, which may take between 2-24 hours, helps ensure that only you can access your account and complete a Charmius casino withdrawal. We also require verification of new payment methods before processing payouts to maintain account security.

Restricted Jurisdictions

Charmius does not accept players from the United States or any jurisdiction where online gambling is illegal or where we are not licensed. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and decline to process transactions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Charmius Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you need help with your Charmius casino login, registration, or withdrawal process, please reach out to our 24/7 support team via live chat or email at [email protected]. We at Charmius are here to help.