Charmius Responsible Gaming

Our Commitment to Safer Play

We at Charmius take our responsibility seriously. As an operator licensed under the Tobique Gaming Commission (Tobique Gaming Act), we are required to maintain strict standards around player protection, and we go beyond the minimum requirements because we genuinely care about the people who choose to play with us. Our Charmius platform is built with safeguards that make it easy to track your activity, set your own boundaries, and reach out for help whenever you need it.

We know that for the vast majority of our players, gambling is simply an enjoyable pastime — a way to relax, socialise, and chase a bit of excitement. But we also know that for some people, gambling can become harder to control. Our goal at Charmius is to support both groups: to keep the experience enjoyable for everyone while making sure that help is always close at hand for those who need it.

Tools to Help You Stay in Control

Our Charmius platform offers several built-in tools that let you manage how you play. We encourage every player to take a few minutes to review these options and set them up according to their own comfort level. You don't need to wait until something feels wrong — these tools work best when used proactively, right from the start.

• Deposit Limits — You can set daily, weekly, or monthly deposit limits directly in your account settings, helping you control exactly how much you add to your balance.
• Loss Limits — Define the maximum amount you're willing to lose over a chosen period, and we'll alert you once you approach that threshold.
• Wager Limits — Set a cap on the total amount you stake across slots, live games, and sports betting within a given timeframe.
• Session Time Reminders — Receive automatic reminders after a set period of continuous play, so you always stay aware of how long you've been online with us.
• Cooling-Off Periods — Take a short break from your account for a few days or weeks without fully closing it, giving yourself time to reset.
• Self-Exclusion — Request a longer-term or permanent exclusion from Charmius if you feel you need a complete pause from gambling activity.

Setting up any of these tools is simple. Just head to the Responsible Gaming section of your account, choose the option that suits your needs, and our support team will confirm the changes. We at Charmius never pressure you to remove or loosen these limits once they're in place, and any request to increase a limit is subject to a cooling-off period before it takes effect — this is intentional, as it gives you time to reconsider.

Self-Assessment: Questions Worth Asking Yourself

Sometimes it's hard to tell whether gambling habits are still healthy or starting to shift into something more concerning. We encourage every player at Charmius to occasionally check in with themselves using simple questions like these:

• Do you spend more time or money gambling than you originally planned?
• Have you tried to cut back on your play at Charmius but found it difficult?
• Do you feel anxious, irritable, or restless when you're not playing?
• Have you borrowed money or sold belongings to fund your gambling?
• Has gambling affected your relationships, work, or daily responsibilities?
• Do you chase losses by increasing your bets or deposits?
• Have you lied to family or friends about how much you gamble?

If you answered 'yes' to several of these questions, we gently encourage you to consider using one of our Charmius limit tools, or to reach out to one of the professional support organisations listed below. Recognising a pattern early is one of the most powerful steps you can take toward staying in control.

Protecting Minors and Vulnerable Players

We at Charmius are firmly committed to preventing underage gambling. Our platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction, and we require identity verification before any withdrawal can be processed. If we have reason to believe an account belongs to a minor or has been accessed by one, we will immediately suspend the account and take appropriate action.

We also recommend that all players use parental control software if they share devices with children or other family members. Several free tools are available that restrict access to gambling websites, including Charmius:

• NetNanny
• CyberPatrol
• Gamblock
• BetBlocker

These tools can be installed on computers, tablets, and smartphones, giving you an extra layer of control over who can access gambling platforms from a shared device.

Responsible Gaming Features Across Our Products

Our Charmius library spans slots, live dealer games, jackpot titles, and sports betting, and we've made sure our responsible gaming tools apply across all of them. Below is a quick overview of how our safer gambling features interact with different parts of the platform.

Our aim at Charmius is to make these tools as accessible and easy to use as possible, so that staying in control never feels like a chore. You'll find them clearly listed in your account dashboard, alongside your deposit and withdrawal history, so you always have a full picture of your activity with us. You can also review our Charmius bonus terms to see how responsible gaming principles shape our promotions.

External Support Organisations

While we at Charmius provide our own in-house tools, we also strongly encourage players to seek independent, professional support if they feel their gambling is becoming difficult to manage. The following organisations offer free, confidential advice and assistance:

• GambleAware — www.gambleaware.org
• Gamblers Anonymous — www.gamblersanonymous.org
• BeGambleAware — www.begambleaware.org
• Gambling Therapy — www.gamblingtherapy.org

These organisations are independent of Charmius and provide unbiased, judgement-free support. We recommend reaching out to them at any stage — whether you're simply curious about healthy gambling habits or actively concerned about your own behaviour or that of someone close to you.

How We Support You as a Charmius Player

We want to be clear: our Charmius support team is always ready to help if you have questions about any of our responsible gaming tools, or if you'd like guidance on setting limits. You can reach us anytime through live chat, which is available 24/7, or by email if you prefer written communication.

• Live Chat: Available 24/7 directly on the Charmius website
• Email: [email protected]
• Languages: English, French, German, Italian, Portuguese, Spanish

Our team at Charmius is trained to handle responsible gambling requests with discretion and care. If you ask us to apply a limit, pause your account, or self-exclude, we will act on it promptly and without requiring you to justify your decision in detail. Your comfort and wellbeing always come first. If you haven't yet created an account, you can learn more about the simple Charmius login process to get started safely.